1. Do you need help getting to hospital?

    Advice and Information -

    Find out what support is available to help you travel to your hospital appointments.

  2. Annual Report 2015/16

    Report -

    Read our annual report for 2015/16 and find out about all the work carried out by our team and our wonderful volunteers in Bath & North East Somerset throughout the year.

  3. Annual Report 2013/14

    Report -

    Read our very first annual report which covers 2013/14 and find out about all the brilliant work carried out by our team and volunteers.

  4. Accessible Information Standard

    Report -

    What difference has the Accessible Information Standard made for local people since it was introduced in 2016?

  5. Trans Health, Care & Wellbeing Report

    Report -

    For the past six years, 2012-18, Diversity Trust and Healthwatch have been researching
    the health, care and wellbeing needs and experiences of local Lesbian, Gay, Bisexual, Trans and Questioning (LGBTQ+) people.

  6. Changes in over-the-counter prescribing

    News -

    The NHS is having to make financial savings and as a result changes are being made to over-the-counter prescriptions.

  7. Keynsham Now Youth Group

    Report -

    A report capturing the views and experiences of members of the Keynsham Now Youth Group, shared during our visit in December 2017.

  8. People's experiences of using local urgent care services

    Report -

    This report captures feedback from focus groups that Healthwatch undertook during Spring 2017 regarding urgent care services.

  9. Diversity Trust Report

    Report -

    ‘Evidence for Change’
    Bristol Lesbian, Gay, Bisexual and Trans Health and Wellbeing Research Report

  10. Discharge Report

    Report -

    A report pulling together local people's feedback as part of Healthwatch England Special Inquiry into unsafe discharge 2016

  11. RUH Engagement Report

    Report -

    Healthwatch Bath & North East Somerset (Hw B&NES) and Healthwatch Wiltshire (Hw Wiltshire) held a joint information stand in the Atrium of the Royal United Hospitals Bath NHS Foundation Trust (RUH) in Bath during the week of the 23-27 March 2015

  12. Paulton Memorial Hospital Enter and View

    Report -

    In November 2017 our enter and view team visited the Paulton Memorial Hospital and reported on their findings

  13. St Philips and St James Enter and View Final report

    Report -

    Our enter and view team visited St Philips and St James on 31st October and have reported on their findings

  14. NHS Long Term Plan

    Report -

    What changes do people want to make to NHS services in Bath and North East Somerset?

  15. Bridgemead House Enter and View report

    Report -

    Our enter and view team visited Bridgemead House on 11th October and have reported on their findings

  16. Springfield House Enter and View Report

    Report -

    Our enter and view team visited Springfield House on 14th September and have reported on their findings

  17. Ivy Bank House Enter and View Report

    Report -

    Our enter and view team visited Ivy Bank House on 23rd August and have reported on their findings

  18. Newbridge Towers Care Home

    Report -

    Enter and view visit to Newbridge Towers Care Home, Bath - July 2017

  19. Treetops Care Home

    Report -

    Enter and view re-visit to Treetops Care Home June 2017, where the team followed up on the recommendations made in February 2015

  20. Cedar Park Residential and Nursing Home

    Report -

    Enter and view visit to Cedar Park Residential and Nursing Home, Bath March 2017

  21. Cranhill Nursing Home

    Report -

    Enter and view visit to Cranhill Nursing Home, Bath February 2017

  22. The Laurels Care Home

    Report -

    Enter and view visit to The Laurels Care Home, Timsbury May 2016

  23. Bloomfield Care Home

    Report -

    Enter and view visit to Bloomfield Care Home, April 2016

  24. Hillsborough House Residential Home

    Report -

    Enter and view visit to Hillsborough House Residential Home, February 2016

  25. Englishcombe House

    Report -

    In January 2016 our enter and view team visited Englishcombe House residential care home and completed this report

  26. Oldfield Dental Surgery

    Report -

    Enter and View Visit to Oldfield Dental Surgery August 2015

  27. Rosewell Country Home Enter and View Report

    Report -

    In July 2015 our enter and view team visited Rosewell Country Home and completed this report.

  28. Culverhays Enter and View Report

    Report -

    In May 2015 our enter and view team visited Culverhays and completed this report.

  29. Combe Ward, RUH Enter and View Report

    Report -

    In October 2014 our enter and view team visited Combe Ward at the Royal united hospital and completed this report.

  30. Healthwatch – RUH Engagement Report

    Report -

    Healthwatch Bath & North East Somerset and Healthwatch Wiltshire held a joint information stand in the Atrium of the Royal United Hospitals Bath NHS Foundation Trust (RUH) in Bath during the week of the 23-27 March 2015.

  31. Care Quality Commission Publish Five-Year Strategy Discussion Paper

    News -

    The Care Quality Commission (CQC) has published a discussion paper setting out potential changes to the way it inspects health and social care organisations in future.

  32. Do you know that you can give feedback on NHS care?

    News -

    Many people don’t quite know how to provide feedback on the care they have received from the NHS, but it’s incredibly important to have your say so you can help shape and improve your local services.

  33. CQC want more older people, their friends and families to share their experiences of health and social care

    News -

    Research has shown that older people are less likely to complain about services and are less aware of the different ways they can share their views.

  34. NHS England launches national review of the Accessible Information Standard

    News -

    Since 1 August 2016, all organisations that provide NHS care or adult social care have been legally required to follow the Accessible Information Standard (AIS).

  35. What can you expect when you’re discharged from hospital?

    Advice and Information -

    It’s vital that when it’s time for you to leave hospital, you have all the medication, information and support in place to help you keep getting better.

  36. Speak to us this week at the RUH Bath

    News -

    This week we are teaming up with Healthwatch Wiltshire to speak to patients at the Royal United Hospital in Bath to find out their experiences of treatment and care there.

  37. Healthwatch Survey for Transgender People

    News -

    Are health and social care services working for transgender people? Take part in nationwide survey and let Healthwatch know your experiences of accessing health and social care.

  38. What would you change about local health and care services?

    News -

    Younger people in Bath and North East Somerset, Swindon and Wiltshire are being given an opportunity to help shape how health and care services are provided in the future.

  39. New federation of Bath GP surgeries to provide highest level of care

    News -

    Five GP surgeries in Bath have joined forces to share their clinical expertise for the benefit of their patients.

  40. Share your experiences of leaving hospital

    News -

    The Local Government Association (LGA) is reviewing how health and care services in Bath and North East Somerset and Wiltshire are working together to support people when they leave hospital.

  41. Smokers and obese patients to be helped to get fit for surgery

    News -

    The Bath and North East Somerset Clinical Commissioning Group (CCG) has agreed to proceed with new plans to tackle obesity and smoking.

  42. Growing pressures on access and staffing risk creating ‘perfect storm’ for people using mental health and learning disability services

    News -

    The Care Quality Commission’s (CQC) annual assessment of the state of health and social care in England shows that quality ratings have been maintained overall – but people’s experience of care is determined by whether they can access good care when they need it.

  43. Planning care at the end of life

    Advice and Information -

    We explain why it’s important to have a plan in place, should you or a loved one become critically ill with coronavirus. Read more.

  44. New NHS Nightingale Hospital Bristol opens

    News -

    Less than three weeks since work started, NHS Nightingale Hospital Bristol opens today. Based at University of West of England Frenchay campus, it will provide up to 300 intensive care beds for coronavirus patients, if local services need them.

  45. The NHS is still open this bank holiday, even if your nearest GP practice isn’t

    News -

    With many GP practices across Bath and North East Somerset, Swindon and Wiltshire reducing their opening hours this bank holiday weekend, doctors are offering reassurances that help will still be available for those who need it. Read more.

  46. GPs spell out the best way to get NHS help over the Spring bank holiday weekend

    News -

    GP practices across Bath and North East Somerset, Swindon and Wiltshire will be reducing their opening hours this bank holiday weekend, but local people are being reassured that the NHS is still on hand to provide help where it’s needed. Read more.

  47. Getting the most out of the virtual health and care experience

    Advice and Information -

    Working with National Voices, Traverse, and PPL, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.

  48. COVID-19 Insight Report

    Report -

    In April we launched out COVID-19 insight survey inviting residents in Bath and North East Somerset to tell us their experiences of accessing health and social care during the pandemic. Find out what people told us.