Accessible Information Standard

What difference has the Accessible Information Standard made for local people since it was introduced in 2016?
Woman helping an elderly man use a IPad


Since 1 August 2016, the Accessible Information Standard (AIS) has been in place. The AIS aims to make sure that disabled people get information in a way that they can access and understand.

We carried out engagement work with service providers, patients and carers, with a focus on people with a disability, impairment or sensory loss in the autumn and winter of 2017.


Key Findings

  • There is a lack of public awareness about the AIS.
  • Services do provided accessible information to patients and have a good knowledge of the need to support people with communications needs.
  • Providers do not offer accessible information to patients unless they are asked to do so. 


If you need this report in a different format, please email or call 01225 232 401.

Accessible Information Standard
Accessible Information Standard LARGE PRINT

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