CQC want more older people, their friends and families to share their experiences of health and social care
Research has shown that older people are less likely to complain about services and are less aware of the different ways they can share their views.
We also know that older people are the most regular users of health services. Two out of three people admitted to hospital and 70 per cent hospital emergency beds are taken by those aged 65 and over. It is vital that the voices of our growing elderly population are heard.
If you are aged 60 or over and receiving care, or a friend or family member of someone who is, the Care Quality Commission (CQC) want you to tell them about the care you’ve received, good or bad. CQC inspectors can’t be everywhere at once and your information will help them decide when, where and what to inspect. By telling the CQC about your experiences, you could stop poor care happening to someone else.
You can provide your feedback here:
