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Tell us about your experiences of NHS or social care services

We have the power to make those in charge of services listen to the changes that YOU need to receive the right care and support.

We're running our Speak Up 2020 campaign throughout the year. Help us understand what services are doing well and what can be improved in this survey. It only takes a click. 

Take part in the survey

Non Emergency Patient Transport

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This service is provided by E-Zec Medical Transport. We are interested to hear people’s experiences of using this service, including the new Patient Transport Advice Centre (PTAC) that has been set up.  

We are also interested to hear from those people who are not eligible for non-emergency patient transport to find out how they are accessing local health services.

We have been engaging with people this year about this and will shortly be publishing a report.

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Changes in over-the-counter prescribing

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The NHS is having to make huge financial savings and as a result changes are being made to the prescription of over-the-counter medicines.

We are keen to understand the impact that these changes are having on local residents and have been speaking to people this year to hear about their experiences. We are collating our findings which are soon to be published in a report.

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Accessible Information Standard

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We wanted to understand the impact that the Accessible Information Standard legislation had on people’s experiences of using local health and social care services.

During autumn and winter 2017, we carried out a series of visits to gather people’s feedback, in addition to a running survey.

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NHS Long Term Plan

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In March and April 2019 we spoke to people across Bath and North East Somerset, Swindon and Wiltshire (BSW) to find out what changes they would like to see to local NHS services with additional funding from the government.

The findings from this and the Our Health, Our Future engagement work by the BSW Sustainable Transformation Partnership will be used to shape our local system’s five year plan.

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