Paulton Memorial Hospital Enter and View

In November 2017 our enter and view team visited the Paulton Memorial Hospital and reported on their findings

Summary

This enter and view visit was to observe services at the Minor Injuries Unit and visit the 28 bed John Stacey Ward.

Recommendations

Have clearer signage for patients on where to wait for an X-ray
Review the parking arrangements for patients and staff and consider whether there could be better systems in place
Have WiFi available in the main waiting room
Have a sign that displays the expected waiting time for the Minor Injuries Unit
Consider having a café on site
Make sure all reception staff know about the Accessible Information Standard and the need to ask patients about their communication needs
Update the ‘How we are doing’ displays which are out of date
Remove clutter from corridors on the John Stacey ward
Revamp the family room on the John Stacey ward to make it more welcoming

If you need this report in a different format, please email info@healthwatchbathnes.co.uk or call 01225 232 401.

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