Paulton Memorial Hospital Enter and View
In November 2017 our enter and view team visited the Paulton Memorial Hospital and reported on their findings
Summary
This enter and view visit was to observe services at the Minor Injuries Unit and visit the 28 bed John Stacey Ward.
Recommendations
- Have clearer signage for patients on where to wait for an X-ray
- Review the parking arrangements for patients and staff and consider whether there could be better systems in place
- Have WiFi available in the main waiting room
- Have a sign that displays the expected waiting time for the Minor Injuries Unit
- Consider having a café on site
- Make sure all reception staff know about the Accessible Information Standard and the need to ask patients about their communication needs
- Update the ‘How we are doing’ displays which are out of date
- Remove clutter from corridors on the John Stacey ward
- Revamp the family room on the John Stacey ward to make it more welcoming
If you need this report in a different format, please email info@healthwatchbathnes.co.uk or call 01225 232 401.
Downloads
Paulton Memorial Hospital Enter and View
Paulton Memorial Hospital Response
