Cranhill Nursing Home
Planning
Cranhill Nursing Home was chosen as a provider whose Care Quality Commission unannounced inspection and subsequent report released on 5 July 2016 was graded as ‘requiring improvement’. Healthwatch Bath and North East Somerset coordinates its enter and view activity with commissioners from B&NES Council and the Care Quality Commission to ensure a positive working relationship with providers is maintained and enter and view visits and formal inspections do not clash.
Recommendations
Prioritise activity coordinator recruitment
Activity coordinator (when in post) or staff could attend B&NES Activity Coordinator Forum for ideas/networking/sharing activity resources.
Explore idea of a regular newsletter for residents and relatives/carers to improve communication – promote activities, include - poems, national and local events, bring local community news into the home.
Conduct a formal resident survey to engage residents (where possible) in discussion around activities – use a variety of methods to gain feedback.
Explore opportunities with local organisations
If you need this report in a different format, please email info@healthwatchbathnes.co.uk or call 01225 232 401.
