1. Process for becoming and authorised Enter and View representative

    Report -

    Under the Healthwatch regulations, local Healthwatch organisations have the power to 'Enter and View' providers so that our authorised representatives can observe how services are being delivered.

  2. Annual Report 2013/14

    Report -

    Read our very first annual report which covers 2013/14 and find out about all the brilliant work carried out by our team and volunteers.

  3. Complaints Procedure

    Report -

    We are part of The Care Forum and are focused on providing the residents of Bath and North East Somerset with a high quality service. This Complaints Procedure forms part of The Care Forum’s commitment to this.

  4. Keynsham Now Youth Group

    Report -

    A report capturing the views and experiences of members of the Keynsham Now Youth Group, shared during our visit in December 2017.

  5. Cedar Park Residential and Nursing Home

    Report -

    Enter and view visit to Cedar Park Residential and Nursing Home, Bath March 2017

  6. The Laurels Care Home

    Report -

    Enter and view visit to The Laurels Care Home, Timsbury May 2016

  7. Englishcombe House

    Report -

    In January 2016 our enter and view team visited Englishcombe House residential care home and completed this report

  8. Oldfield Dental Surgery

    Report -

    Enter and View Visit to Oldfield Dental Surgery August 2015

  9. Culverhays Enter and View Report

    Report -

    In May 2015 our enter and view team visited Culverhays and completed this report.

  10. Combe Ward, RUH Enter and View Report

    Report -

    In October 2014 our enter and view team visited Combe Ward at the Royal united hospital and completed this report.

  11. Ex Civil Servant Diana Sees the Power of Community Action

    News -

    Ex Civil Servant Diana Sees the Power of Community Action

  12. Do you know that you can give feedback on NHS care?

    News -

    Many people don’t quite know how to provide feedback on the care they have received from the NHS, but it’s incredibly important to have your say so you can help shape and improve your local services.

  13. Have your say: consultation on B&NES prescribing policy

    News -

    NHS BaNES Clinical Commissioning Group (CCG) is currently running a four-week period of public engagement on proposed changes to its prescribing policy. This started on 24 November 2016.

  14. Executive Board Meeting Minutes April 2019

    Report -

    Each quarter we meet with our Executive Board to decide which areas in health and social care we should focus on in Bath and North East Somerset.

  15. NHS England launches national review of the Accessible Information Standard

    News -

    Since 1 August 2016, all organisations that provide NHS care or adult social care have been legally required to follow the Accessible Information Standard (AIS).

  16. Executive Board Meeting Minutes February 2019

    Report -

    Each quarter we meet with our Executive Board to decide which areas in health and social care we should focus on in Bath and North East Somerset.

  17. Executive Board Meeting Minutes December 2018

    Report -

    Each quarter we meet with our Executive Board to decide which areas in health and social care we should focus on in Bath and North East Somerset.

  18. Executive Board Meeting Minutes September 2018

    Report -

    Each quarter we meet with our Executive Board to decide which areas in health and social care we should focus on in Bath and North East Somerset.

  19. Executive Board Meeting Minutes July 2018

    Report -

    Each quarter we meet with our Executive Board to decide which areas in health and social care we should focus on in Bath and North East Somerset.

  20. Your Right to Privacy

    Report -

    We take protecting your privacy seriously. Read our privacy policy which explains what we do with your personal information.

  21. GDPR Awareness Policy

    Report -

    The General Data Protection Regulation is coming and we are getting ready.

  22. The Care Forum is re-awarded the ‘Investing in Volunteers’ quality mark

    News -

    The Care Forum, which provides the Healthwatch Bath and North East Somerset contract, is re-awarded the ‘Investing in Volunteers’ quality mark.

  23. Accessible Information Standard Workshop

    News -

    We held a workshop in June 2018 about the implementation of the Accessible Information Standard. The workshop was aimed at professionals working in health and social care organisations across B&NES, South Gloucestershire and Bristol.

  24. APPLY NOW – Healthwatch B&NES Community Pot 2018-19

    News -

    We're delighted to launch our small grants programme for 2018-19 aimed at VCSE organisations in B&NES.

  25. We won….Healthwatch B&NES

    News -

    The Care Forum is pleased to announce that following a tender process we were re-awarded the contract for Healthwatch B&NES. The contract will run from the 1 April 2018 to the 31 March 2021.

  26. Decision made on sterilisation and fertility services in B&NES

    News -

    This month, the Bath and North East Somerset Clinical Commissioning Group (BaNES CCG) Board decided to make no change to its policy on male vasectomy, but to change its policies on female sterilisation and fertility services.

  27. Our Health, Our Future

    News -

    Our Health, Our Future is a collaborative campaign coordinated by Bath and North East Somerset, Swindon and Wiltshire CCGs on behalf of the wider STP which encourages people living in the three regions to reflect on their experiences of healthcare

  28. The future direction for Bath and North East Somerset, Swindon and Wiltshire CCGs

    News -

    The clinical commissioning groups of Bath and North East Somerset, Swindon and Wiltshire will be merging.

  29. Executive Board Meeting Minutes July 2019

    Report -

    Each quarter we meet with our Executive Board to decide which areas in health and social care we should focus on in Bath and North East Somerset. These are the minutes from our meeting in July 2019 - read more.

  30. Executive Board Meeting Minutes December 2019

    Report -

    Each quarter we meet with our Executive Board to decide which areas in health and social care we should focus on in Bath and North East Somerset. These are the minutes from our meeting in December 2019. Find out more.

  31. Quality Accounts for NHS Providers

    Report -

    A Quality Account is a report about the quality of services offered by an NHS healthcare provider. Each year local Healthwatch are given the opportunity to respond to these. Find out more about this and read our responses to providers.

  32. Annual Report 2019/20

    Report -

    Read our annual report for 2019/20 and find out about all the brilliant work carried out by our team and our wonderful volunteers throughout the year.

  33. Grant award for Rheumatic Disease podcasts

    News -

    Bath Institute for Rheumatic Diseases (BIRD) has been awarded £4,148 to make and promote a series of podcasts for patients from our community pot fund. Find out more.

  34. Community Pot Project 2019/20: BANES 3SG

    News -

    At the beginning of 2020 we invited organisations across B&NES to apply for our Community Pot fund. BANES 3SG received funding and has recruited a coordinator to support and train the 1,900 volunteers who offered their support during COVID-19.

  35. Community Pot Project 2019/20: Action for M.E.

    News -

    At the beginning of 2020 we invited organisations across B&NES to apply for our Community Pot fund. Action for M.E. received funding to address health and social inequalities for adults with M.E. by providing a number of channels of support.

  36. Community Pot Project 2019/20: Bath Institute for Rheumatic Diseases

    News -

    At the beginning of 2020 we invited organisations across B&NES to apply for our Community Pot fund. Bath Institute for Rheumatic Diseases was awarded funding from this to produce a series of four podcasts about rheumatic diseases. Read more,

  37. Community Pot Project 2019/20: Bath Rugby Foundation

    News -

    At the beginning of 2020 we invited organisations across B&NES to apply for our Community Pot fund. Bath Rugby Foundation received funding to look at the barriers to employment for young adults with SEND transitioning from school or college.

  38. Community Pot Project 2019/20: Carers' Centre Bath and North East Somerset

    News -

    At the beginning of 2020 we invited organisations across B&NES to apply for our Community Pot fund. the Carers's Centre B&NES received funding to extend their support line hours, as a result of the COVID-19 pandemic. Read more.

  39. Community Pot Project 2019/20: The Diversity Trust

    News -

    At the beginning of 2020 we invited organisations across B&NES to apply for our Community Pot fund. The Diversity Trust received funding to improve representation of LGBT+ people across B&NES through engagement work and an 'Out in B&NES' booklet.

  40. Community Pot Project 2019/20: Swallow Charity

    News -

    At the beginning of 2020 we invited organisations across B&NES to apply for our Community Pot fund. SWALLOW received funding to support adults with learning disabilities to transition back to 'normal life' after the COVID-19 lockdown. Find out more.

  41. COVID-19 Insight Report

    Report -

    In April we launched out COVID-19 insight survey inviting residents in Bath and North East Somerset to tell us their experiences of accessing health and social care during the pandemic. Find out what people told us.

  42. Healthwatch B&Nes Volunteer, Catherine Shaw shares her volunteering story

    Blog -

    Catherine Shaw joined Healthwatch B&Nes as an volunteer two years ago as she began a part-time Masters degree with the Open University on ‘Advancing Healthcare Practice’. Here Catherine shares her story.

  43. Invite extended to Public for virtual Governing Body meeting in plan to keep locals informed and involved

    News -

    People living in Bath and North East Somerset, Swindon and Wiltshire can find out more about what’s happening with the health and care in their area by attending an upcoming virtual meeting of the local CCG’s Governing Body on Thursday 19 November.

  44. Executive Board September Meeting Minutes 2020

    Report -

    Vanessa Scott chaired the September Healthwatch Bath and North Somerset Executive meeting. You can download the minutes of the meeting here.

  45. **DEADLINE TO APPLY EXTENDED** Healthwatch B&NES Community Pot Fund 2021

    News -

    We are delighted to launch our small grants programme for 2021. Find out more about how you can apply for funding.

  46. "Don't call us, we will call you," plea health leaders as COVID vaccination rollout ramps up

    News -

    Health leaders call for patience as all GP-led, community-based coronavirus vaccination sites in Bath and North East Somerset, Swindon, and Wiltshire open meaning everyone in the area aged 80 or over will be invited to for their Covid-19 vaccine.

  47. COVID-19 vaccine information in various community languages

    Advice and Information -

    Vaccine misinformation and delay among ethnic minority communities is fast becoming an issue in the fight against COVID-19. Here, we share downloadable leaflets and multimedia materials to help share the message that vaccines are safe.