1. Complaints Procedure

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    We are part of The Care Forum and are focused on providing the residents of Bath and North East Somerset with a high quality service. This Complaints Procedure forms part of The Care Forum’s commitment to this.

  2. Primary care: engaging with patients (January 2017)

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    How can we engage with patients around changes to GP services? A report capturing the views of patients from St. James's Surgery in Bath.

  3. Oldfield Dental Surgery

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    Enter and View Visit to Oldfield Dental Surgery August 2015

  4. Ex Civil Servant Diana Sees the Power of Community Action

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    Ex Civil Servant Diana Sees the Power of Community Action

  5. Healthwatch – RUH Engagement Report

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    Healthwatch Bath & North East Somerset and Healthwatch Wiltshire held a joint information stand in the Atrium of the Royal United Hospitals Bath NHS Foundation Trust (RUH) in Bath during the week of the 23-27 March 2015.

  6. Care Quality Commission Publish Five-Year Strategy Discussion Paper

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    The Care Quality Commission (CQC) has published a discussion paper setting out potential changes to the way it inspects health and social care organisations in future.

  7. Do you know that you can give feedback on NHS care?

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    Many people don’t quite know how to provide feedback on the care they have received from the NHS, but it’s incredibly important to have your say so you can help shape and improve your local services.

  8. Declare Your Care Campaign

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    As part of the #DeclareYourCare campaign, this month people with a learning disability or autism, their family, carers and advocates are being encouraged to feedback on care. Find out more.

  9. COVID-19 Insight Report

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    In April we launched out COVID-19 insight survey inviting residents in Bath and North East Somerset to tell us their experiences of accessing health and social care during the pandemic. Find out what people told us.

  10. SW England Oral Health Needs Assessment Patient & Public Survey - October 2020

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    NHS England and NHS Improvement South West want to understand more about oral health (mouth care and dental health) of people who live in the South West. Take the survey, and have your say.

  11. Let us know what you think about the COVID-19 vaccine

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    As the vaccination programme continues we ask for your thoughts on the delivery of COVID-19 vaccines in BANES. The NHS is doing everything they can but there might be things that can be improved.

  12. NHS acknowledge delays on complaint responses in light of COVID pressures

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    In February, NHS England and Improvement acknowledged that NHS providers may take longer to investigate and respond to complaints. This is to allow providers to concentrate on front-line duties and responsiveness to coronavirus (COVID-19).

  13. How easy is the find a NHS Dentist as a new patient in B&NES?

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    Over the last few months have been investigating how easy is it to access NHS Dentistry across Bath and North East Somerset

  14. Annual Report 2019/20

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    Read our annual report for 2019/20 and find out about all the brilliant work carried out by our team and our wonderful volunteers throughout the year.