What Is The Accessible Information Standard?

The Accessible Information Standard has been legislation since 1 June 2016, making it a legal requirement for NHS services to provide information to patients in a way that is easy for them to understand. We wanted to speak to people affected by this.
Infographic of a figure with a walking stick or white cane

The Accessible Information Standard (AIS) has been in place since 1st August 2016.

The aim of the AIS is to make information accessible and easy to understand for disabled people. This means that people can make contact with organisations via email, text message or text relay.

This also means that information can be relayed to them in a way that is easy to read and understand, for example with braille, Easy Read or large print.

We would like to know the impact the AIS has had on your experience using the service. We are interested to know what is working well and what you think needs to be improved. 

The information we get from the survey will then be shared with the services. This will therefore enable them to improve the way in which support is delivered to you.

We would like to meet with groups for whom the AIS has been created. If you would like to get talk to us about arranging a visit to you or if you would like to feedback to us directly about your experiences please call T: 0117 965 4444.

Have your say

We have also created an on-line survey for you to complete:


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