News and reports

Listening, empowering, and driving change across diverse communities.

Our 2024/2025 annual report shares how we've listened and championed the voices of people, partners and organisations across Bath and North East Somerset, to help shape health and social care services.

Millions of patients can now track their prescriptions thanks to the rollout of a new feature in the NHS App helping to reduce unnecessary calls and visits to pharmacies.

The past few months have seen us busy getting out into the community and listening to your views about health and care.

Any person nearing the end of their current supply of regular medication is being urged to get their repeat prescriptions in as soon as possible to avoid being left without over the long Easter weekend.

We visited the Sulis ward at St Martin’s Hospital in Bath on 19th February 2025. Sulis ward is managed by HCRG, alongside John Stacey ward at Paulton Memorial Hospital.

Our Enter and View visits are a way that we can gather information about services and collect views of service users, their carers, staff and relatives.

Following on from our visit we have made some recommendations to the service provider based on the feedback we have received and what we observed.

This Code of Conduct sets out the expectations Healthwatch Bath and North East Somerset has of all those who work or carry out activities for it, in a voluntary or paid capacity, including trustees, employees, students and volunteers.

We want to know what happens when someone rejects being given care and the impact that this has on their carer. We are also interested in what it is like to access care on behalf of someone else and the barriers that carers face.

The NHS is encouraging online access across many service areas. We wanted to find out what this digital push means for patients.

Take a look at what we've been up to over the last few months, including who we have spoken to, what people have told us - and more.

Louise Ansari has described the plans as a 'desperately needed first step'.

We visited John Stacey ward at Paulton Memorial Hospital on 30th October 2024.

Our Enter and View visits are a way that we can gather information about services and collect views of service users, their carers, staff and relatives.

Following on from our visit we have made some recommendations to the service provider based on the feedback we have received and what we observed.