The importance of compassionate communication in care
We are proud to be able to give the opportunity for seldom heard voices to be heard by providers & wider organisations in their own words.
This case study shares the personal account of a loved one with a late stage cancer diagnosis and their family, accessing care in Bath & North East Somerset. It highlights the importance of compassionate communication in care.
We would like to thank the family for sharing their story.
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"We recognise that Cliff was very unwell when he was in our care and that he had received a devastating diagnosis which had profound consequences for him and for his family. The Trust undertook an investigation into his care and treatment and identified that although his medical treatment was appropriate, the care, support and communication Cliff and his family received could, and should have been much better and for this we are deeply sorry. We are progressing with the improvement actions identified from our review of Cliff’s care and treatment."
Royal United Hospitals Bath NHS Foundation Trust
