How easy do people in B&NES find it to order prescriptions?

Report - 19 February 2024

We asked people how they ordered prescriptions in BaNES, how effective they found this process and any challenges they faced. We also asked what would help improve the service.

What are the key findings?


•Whilst those responding were generally happy with their prescription ordering service there were challenges and issues across all methods.


• People found the text or App generated online reminders helpful


• Some people felt the automatic online repeat ordering led to an oversupply of medications and that these were not always easy to cancel


• A significant proportion of the population across all ages have issues accessing and knowing how to use online Apps for ordering prescriptions.


 Find out more in our report.

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