Two women outside a hospital - one has a healthwatch lanyard and is holding a clipboard speaking to the other woman as though asking questions
Process for becoming and authorised Enter and View representative
Under the Healthwatch regulations, local Healthwatch organisations have the power to 'Enter and View' providers so that our authorised representatives can observe how services are being delivered.
23 September 2019
Report
Infographic of a letter in an envelope
Complaints Procedure
We are part of The Care Forum and are focused on providing the residents of Bath and North East Somerset with a high quality service. This Complaints Procedure forms part of The Care Forum’s commitment to this.
23 September 2019
Report
Close up of young man looking directly at camera standing in a hospital
NHS Long Term Plan
What changes do people want to make to NHS services in Bath and North East Somerset?
31 July 2019
Report
HWE photo 36
Executive Board Meeting Minutes April 2019
Each quarter we meet with our Executive Board to decide which areas in health and social care we should focus on in Bath and North East Somerset.
9 April 2019
Report
Man smiling at the camera in a care home
Executive Board Meeting Minutes February 2019
Each quarter we meet with our Executive Board to decide which areas in health and social care we should focus on in Bath and North East Somerset.
6 February 2019
Report
Screengrab from the video
Executive Board Meeting Minutes December 2018
Each quarter we meet with our Executive Board to decide which areas in health and social care we should focus on in Bath and North East Somerset.
6 December 2018
Report
Man holding a sign outside a hospital that says 'Speak Up'
Executive Board Meeting Minutes September 2018
Each quarter we meet with our Executive Board to decide which areas in health and social care we should focus on in Bath and North East Somerset.
4 September 2018
Report
Two young female volunteers working together
Executive Board Meeting Minutes July 2018
Each quarter we meet with our Executive Board to decide which areas in health and social care we should focus on in Bath and North East Somerset.
10 July 2018
Report
Petrol blue speech mark
GDPR Awareness Policy
The General Data Protection Regulation is coming and we are getting ready.
1 April 2018
Report
Pink speech mark
Your Right to Privacy
We take protecting your privacy seriously. Read our privacy policy which explains what we do with your personal information.
1 April 2018
Report
Young woman mid conversation with a young man
Annual Report 2017/18
Read our annual report for 2017/18 and find out about all the work carried out by our team and our wonderful volunteers in Bath & North East Somerset throughout the year.
1 April 2018
Report
Infographic of LGBTQ flag
Trans Health, Care & Wellbeing Report
For the past six years, 2012-18, Diversity Trust and Healthwatch have been researching the health, care and wellbeing needs and experiences of local Lesbian, Gay, Bisexual, Trans and Questioning (LGBTQ+) people.
1 April 2018
Report